Frequently Asked Questions
Everything you need to know about your Molten sports gear and orders.
How do I ensure I am purchasing an authentic Molten product?
To guarantee authenticity, always purchase directly from our official website or authorized retailers. Authentic Molten balls feature specific holographic decals and precise embossed logos that signify our premium manufacturing standards.
What is the recommended inflation pressure for Molten basketballs and volleyballs?
Each ball has a recommended PSI (pounds per square inch) printed around the inflation valve. We recommend using a pressure gauge to ensure optimal bounce and to preserve the structural integrity of the synthetic or natural leather.
How long does shipping take for domestic and international orders?
Standard domestic orders typically arrive within 3-5 business days. International shipping varies by location but generally takes 7-14 business days. You will receive a tracking number via email as soon as your order leaves our warehouse.
What is your return policy for used sports equipment?
We accept returns on unused items in their original packaging within 30 days of purchase. For hygiene and safety reasons, equipment that has been used in games or outdoor play cannot be returned unless a manufacturing defect is present.
Do you offer bulk discounts for schools and sports clubs?
Yes, Molten provides specialized pricing for educational institutions, professional leagues, and community clubs. Please contact our corporate sales team through the 'Bulk Orders' page for a customized quote.
How should I clean and maintain my Molten game ball?
Wipe your ball with a damp cloth and mild soap after use. Avoid harsh chemicals and do not soak the ball in water, as this can damage the premium surface materials and the internal bladder.